Case Studies

Objective

A subsidiary of the largest Telco group in Latin America wanted to design and execute a multi-channel customer value management program that delivers contextually relevant offers to customers across their digital journeys.

Results

  • 5.5% increase in the uptake of cross-sell data offers
  • 6% offer uptake through contextual up-sell and revival campaigns
Data Sheets

Business Context

Talk2Me allows enterprises to engage in human-like conversations with customers and extend personalized offers over voice platforms like Amazon Alexa and Google Assistant.

Key Features

  • Built in interfaces for voice platforms
  • Conversational intelligence for capturing customer intent

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