Digital Plus Digital Customer Interactions

Listen to customers' digital interactions to know their digital persona and behavior for enabling personalized customer engagement over digital channels like social media and web

Cross-channel integration for seamless customer experience

Integrate new age digital channels like web and social media for marketers to engage with customers.

Digital footprint tracking for contextual engagement

Track digital interactions to understand customer’s digital persona, lifestyle, and sentiments for personalized and contextually relevant engagement.

Dynamic tags for comprehensive customer profiling

Combine tags from 3rd party applications/websites with enterprise data to identify and match customers as well as enrich their profiles.

Paid media campaigns for customer engagement

Allows marketers to run targeted digital ad campaigns on channels like Facebook using customer insights available in NEON-dX applications.

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MWC2018