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Three years on, and the mobile
marketing industry is stronger than ever. Volumes of text messages have
increased by 200% over the past two years to an average of 55 million per day.
Increasing numbers of blue chip companies have been adopting this communication
medium and the original pioneers of mobile, such as Emap and Chrysalis, now
have retained mobile marketing partners and long-term strategies.
As it stands today, the industry is worth a modest £38 million. It's pace of
growth isn't slowing and industry analyst houses, such as Forrester are
predicting that over the next two years, 50% more companies will adopt mobile
marketing and spending will double. Given this growth rate, it's hardly
surprising that a plethora of burgeoning companies and ventures have formed in
response to the text message phenomenon.
The types of business models in this space are as varied as they are many in
number. At one extreme, we have the 'agency' model:
Agencies
· Are
niche creative and interactive agencies providing the ideas behind mobile
marketing campaigns
· Tend
to one of two different 'types': the pure mobile marketing agency and the
interactive or mobile arm of a traditional marketing or sales promotion agency
· Outsource
the technology
· Manage
the overall campaign including the technology provider
The USP of the 'agency' is that because they know how mobile works better than
their traditional counterparts, they can provide expert advice and creative for
campaigns.
It might be worth adding at this juncture, for those less familiar with the
industry or not so technology savvy - the technology piece involves more than
the mere sending of text or multi-media messages. There are two key components
to the technology. One is direct connections to the network operators, allowing
for message delivery and receipt. The other is a technology platform that
builds the necessary layers of intelligence into the campaign, creating
different campaign mechanics, e.g. point collection, m-couponing etc. and
reporting on campaign progress.
The agency business model operates like a traditional agency - billing for the
account management and creative and may take a share of any revenue generative
campaigns. Whilst the agency model tends to work in the majority of cases, the
key piece that's missing is the direct communication between technology and
client services which allows for the smooth running of campaigns and the
development of products in direct response to the clients needs.
We've looked at the agency model. Now let's turn to the model which tries to
play across the whole mobile marketing value chain:
The full service mobile marketing specialists
· Offer
the delivery of messages, the technology and the consultancy and advisory
services under one roof
· Tend
to be a niche player focussed solely on mobile marketing
· Have
the unique benefit of having created products and services directly tailored to
the needs of
clients
Because the technology and client service teams sit next to each other, they
can give continuous feedback, thus moulding and developing the technology and
products to suit the market. Full service companies derive their revenues from
the advice they provide, licensing of technology and messaging costs. Though
these players are trying to bite off a larger piece of the pie than others,
because the majority have built up their experience from a dedicated focus on
mobile, they have acquired this broader range of skills and knowledge over
time.
The final key type of model in this space is the telecom player, which is also
described as:
"Gateway" companies
· Offer
direct connections to operators
· Plus
a thin layer of technology to allow for simplistic and typically high volume
campaigns
· Gateway
companies derive their revenues from messaging costs
· Because
the model is simple and technology based - it lends itself more easily to scale
The USP of a gateway business
is that it can offer direct operator connections across many countries and
continents. However, they don't offer the expert advice from a client servicing
team or the level of technology that supports more sophisticated campaign
mechanics. Some gateway companies have attempted to complement their core
business by forming partnerships with creative agencies.
Again the key component missing here is the communication between technical and
client servicing teams.
Beyond the three business models I've outlined, within which the majority of
players can be lumped, it gets more complicated. There are players that have
for example, attempted to create further specialisation by focusing just on
'youth'; providing a service dedicated to one particular sector such as media,
or specialising in offering research or selling mobile databases.
Taking a step back and looking at the general mobile marketing landscape, over
the last three years we've witnessed changing business models, liquidations and
consolidation, trends typical of any emerging industry. It's too soon to say
which will be the winning model and separately who will be the successful
players and how far they have to evolve before they become winners. But
needless to say the more avenues players pursue in the mobile space and the
competition within this developing environment, the better.
Mobile will be the lynch pin of all
communication in the future and brands will use the common thread of mobile to
unite all of their communication strategies.
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