Personalize interactions across channels
Predict your customer’s intent from inbound interactions and recommend personalized offers matching his persona and needs to improve customer experience and maximize offer take up rate across touchpoints. Intent Management helps you to maximize value of inbound interactions by leveraging machine learned offer recommendation and inbuilt marketing automation capabilities.
Adapt your actions to the voice of customer
Identify customer’s intent and sentiments from interactions and conversations to devise timely marketing actions for improving customer engagement. Packaged Analytics Models using advanced analytics and machine learning techniques can derive actionable customer insights like sentiment score or next best offer from large volumes of data to make your engagement personalized and effective.
Engage on new digital channels effectively
Maximize up sell/cross sell/retention opportunities across customer interactions on any inbound touchpoint using machine learned recommendation of right product/offer based on each customer's persona, intent and marketing objectives. Digital Plus enables you to have personalized conversations and extend next best offers over new age digital channels and voice platforms respectively.
