October 3, 2022
In an interview with Analytics Insight, Dr. Prateek Kapadia, CTO, Flytxt, explains how the AI for CX solution can deliver accurate and actionable customer intelligence to any CRM and Martech system to maximize CLTV and assure product profitability. Dr. Prateek also shares his perspectives on the adoption of AI/ML applications across industries, key challenges around data privacy and trust in AI as well as Flytxt’s lifecycle approach to developing AI-as-a-product.