Article on Inc42
January 20, 2020
B2C enterprises who have successfully moved to customer-centric engagement are enjoying a significant competitive advantage and an uplift in sales and revenue. Rapid advancements in AI and ML technologies will allow enterprises to effect this true customer-centricity at a scale never achieved before.
Read an article by Dr Vinod Vasudevan in Inc42.com that explains the three key analytics and AI trends that will play a critical role in transforming customer-centric engagement by 2025.
