Omni - Channel Customer Value Management
Are you looking for solution to drive customer value management across your whole base or a specific business line? Are you looking for comprehensive solution that can drive outbound and inbound marketing across all your own as well as paid media channels for ensuring profitable customer engagement?
With Omni-channel Customer Value Management solution, understand your customers deeper, listen to their cross-channel interactions, predict their contextual needs and extend right products and offers to personalize customer engagement and maximize customer lifetime value across touch points and journeys.
Always choose right moments to engage
Engage the customers in the right moments across journey with right products to maximize customer lifetime value. Precision Marketer is packaged with analytics and marketing automation capabilities to execute a variety of outbound marketing campaigns for upsell, cross-sell, retention and loyalty enhancement.
Personalize to stay relevant
Personalize your interactions and conversations with customers to provide a seamless experience across touch points. Machine learned recommendation and prioritization of offers in Intent Management can optimize inbound engagements to increase conversions and offer take up rate.
Leverage insights for timely actions
Make more informed decisions to do meaningful engagement with customers, maximizing value of each interaction. Leverage the proven best practices, exploratory analysis templates and analytics models to enable quick transformation of data into customer insights and actions for driving customer value management.
Extend engagement to new digital channels
Happy customers tend to stick longer and do more business with you. Manage your outbound and inbound interactions across all channels to provide seamless experience to customers. Moreover listen to these conversations to capture customer intent to personalize the engagement. Digital Plus enables you to have personalized conversations over new digital channels and voice platforms respectively.
Optimize engagement at scale
Continuously optimize your engagement to maximize customer value with. Robo-X, AI companion for marketers. AI learns from data to spot right opportunities to engage with customers and also recommend right marketing actions to make use of those opportunities to increase value of customer interactions.
