Customer Retention Accelerator

Are you looking to improve the outcomes of your customer retention programs? Are you looking for an add on solution that can complement your customer engagement systems with AI/analytics capabilities to predict churn accurately and devise more effective actions to improve customer retention and win-back?

Leverage Retention solution on cloud to get actionable customer insights and offer recommendations to design your retention campaigns easier, faster and better. Make use of our proven analytics models to predict churn and win-back propensity as well as to recommend appropriate actions across outbound and inbound interactions to reduce churn and improve win-back. The solution is available in two variants - as software only or as software and services bundled into one subscription package.

PLUG-IN CUSTOMER INTELLIGENCE TO RETENTION WORKFLOWS WITH EASE

Integrate Flytxt’s ‘Retention Accelerator’ cloud solution that can access customer and campaign data and deliver actionable customer-centric insights and recommendations to your Systems of Engagement. You can feed in these insights like churn score and win-back propensity score back into your existing customer engagement touchpoints like a customer care screen or an outbound campaign or an inbound interaction in a chatbot to drive micro-segmented or individualized retention and win-back campaigns.

SAVE MANUAL ANALYSIS WITH PACKAGED MODELS

Deploy the built in machine-learned model that can predict churn and win-back propensity for each customer with accuracy. You can save your effort in manually analyzing data or building ML models from scratch using general purpose systems to derive predictive scores for each customer to design retention and win-back campaigns effectively.

UPLIFT CAMPAIGN DESIGN EXPERIENCE

Make use of this add on analytics solution from Flytxt to plug in customer intelligence to your existing workflow seamlessly without disrupting the workflow. Improve your campaign design experience as the solution will bring in required customer insights automatically at your disposal with minimal effort from your side.

LEVERAGE EXPERTISE AND BEST PRACTICES

Leverage the decade long domain understanding and experience of Flytxt having worked with over 60 B2C Enterprises to do campaign gap analysis and arrive at the next best campaign recommendations for reducing churn and maximizing retention. Make use of our proprietary set of exploratory analysis templates, dashboards and campaign tactics along with output from analytics models to arrive at best possible campaign design constructs like segments, offers etc for executing retention campaigns on the fly.

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